KB-28180: Hardkey is not detected in remote access.

Question:

The hardkey’s LED is on and the Windows Device Manager has detected the hardware. However, E3Studio has started in Demo mode when I access it in a server that has E3 installed via Remote Desktop. What can I do in this situation?

Solution:

To use Remote Desktop, you must execute it in console mode. Click Start–Run and type mstsc /console. Log on the remote computer normally and try to open EStudio again.

You can also use this procedure for other remote access programs that present the same problem.

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