Question:
Why is the name of the operator logged into the application not being displayed in E3Alarm‘s Operator field?
Solution:
This is because E3Alarm‘s Operator field shows the contents from ActorID field, but the latter records the name of the user logged into the application who acknowledged the alarm, and not the one who was logged into the application when the alarm became active.
To be able to record the name of the user logged into the application who performed a certain command, we recommend you use E3‘s electronic signature, via Viewer‘s ESign method.
