How to upgrade Elipse’s hardkey/softkey via HKCustomer.

• HKCustomer.

After that, install the hardkey/softkey’s driver by executing the file “Drivers\Install.bat”.

If you have any issues during installation, follow the guidelines in Hardkey not detected; E3 runs on Demo mode.

 

Saving and sending the key’s programming:

Now, you will need to save the hardkey’s or softkey’s programming and send it to Elipse Software. To do so, follow these procedures:

1. Connect the hardkey to the computer.

2. Execute the HKCustomer software locally (remote access only for softkey).

3. Select the desired hardkey/softkey, and then click Next on the Wizard that pops up; when upgrading an empty softkey that has been recently activated, select the Empty option: 

4. To copy the hardkey’s current programming, select the Copy Hardkey option and click Next:

5. Select the folder to generate the text file (TXT) with the hardkey’s current programming and click the Next button:

6. Click the Finish button to close the Wizard:

7. Send the generated file via e-mail to your sales representative at Elipse Software so that they can reprogram it.

8. Elipse Software will automatically send an e-mail to your company’s contact with the new hardkey’s programming.

After receiving the new file, follow these steps below in order to reconfigure the hardkey:

1. First, connect the hardkey to the computer.

2. Then, execute the HKCustomer software; this is the same program that you used for generating the programming.

3. A wizard pops up; select the desired hardkey/softkey and click Next:

4.  Select Edit Hardkey, and then Next:

5. The following screen will appear with a blank area where you will paste the new programming:

5. First, copy all the content in the text file sent by Elipse Software; then, paste it into the blank area and click Next: