{"id":365,"date":"2019-03-25T17:30:29","date_gmt":"2019-03-25T20:30:29","guid":{"rendered":"http:\/\/xexeu.elipse.com.br\/pt\/optimizing-remote-viewers-opening\/"},"modified":"2019-07-05T16:37:34","modified_gmt":"2019-07-05T19:37:34","slug":"optimizing-remote-viewers-opening","status":"publish","type":"post","link":"https:\/\/kb.elipse.com.br\/en\/optimizing-remote-viewers-opening\/","title":{"rendered":"Optimizing remote Viewers opening"},"content":{"rendered":"<p align=\"justify\"><span style=\"font-family: Tahoma;\"><strong>1) Introduction<\/strong><\/p>\n<p>In some applications, where there is a need to access E3Server via a remote Viewer, and the network (be it Ethernet, Internet, etc.) between E3Server and E3Viewer is slow, there may occur some refreshing problems on pictures, values, etc., as the following figure:<\/p>\n<p><img loading=\"lazy\" title=\"\" src=\"http:\/\/kb.elipse.com.br\/images\/ID102\/Figure1.PNG\" alt=\"\" width=\"550\" height=\"440\" align=\"bottom\" border=\"0\" \/><br \/>\nFigure 1: Error when loading pictures using a remote E3Viewer<\/p>\n<p>In most cases this problem would be solved with a better network link between E3Server and E3Viewer. That is, an appropriate band, according to the application, where there is a good upload rate on E3Server side and a good download rate on E3Viewer side. Besides, a small latency time is needed between the computers.<\/p>\n<p><strong>2) Using E3 Tweak<\/strong><\/p>\n<p>When these items will not be able to be improved, there are certain settings that can be made on the computer that runs E3Server.<\/p>\n<p>For this, in case you are not using Elipse E3 version 3.1 (or higher), it will be necessary to download E3 Tweak software through this <a href=\"http:\/\/www.elipse.com.br\/port\/download\/acessorio\/E3tweak.zip\">link<\/a>.<\/p>\n<p>Briefly, this software helps to change registry values referring to E3 on Windows Registry.<\/p>\n<p>In case you do not want to use it, you can change the registry using Windows <em>regedit<\/em>.<\/p>\n<p>Notes:<\/p>\n<p><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Elipse recommends using E3 Tweak in order to avoid create wrong keys.<\/li>\n<li>If the operational system is 64 bits, be sure to enter the key <em>Wow6432Node<\/em>.<\/li>\n<\/ul>\n<p align=\"justify\">\nExample on a 32 bits operational system:<br \/>\nHKEY_LOCAL_MACHINE\\SOFTWARE<\/p>\n<p>Example on a 64 bits operational system:<br \/>\nHKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node<\/p>\n<p>Run E3 Tweak on E3Server computer and follow these steps:<\/p>\n<p>The first step is to enable REC packet compression via Windows registry key:<\/p>\n<p>HKEY_LOCAL_MACHINE\\SOFTWARE\\Elipse Software\\E3\\REC\\CompressionLevel<\/p>\n<p>This option makes data retrieved by the remote E3Viewer to be sent on a compressed way, thus optimizing the sending of data over a troubled network.<\/p>\n<p>For this, using E3 Tweak, selectselecione o item <strong>REC<\/strong> item and then the <strong>Define compression level<\/strong> subitem. On the right side, in the <strong>Enter level of compression of REC packets<\/strong>: field type the number 9, which means that the compression will be enabled on its maximum level.<\/p>\n<p><img loading=\"lazy\" title=\"\" src=\"http:\/\/kb.elipse.com.br\/images\/ID102\/Figure2.PNG\" alt=\"\" width=\"550\" height=\"345\" align=\"bottom\" border=\"0\" \/><br \/>\nFigure 2: E3 Tweak &#8211; Defining maximum level of data compression<\/p>\n<p>E3Server, when not able to send data to a client, checks using a ping command the current state of the connection between the server and the client. As a standard, if the ping holds for more than two seconds, the connection will be closed on these cases.<\/p>\n<p>To disable this test and make E3Server simply continue to try to send data to what client asked them, without checking ping, you must change the Windows registry key:<\/p>\n<p>HKEY_LOCAL_MACHINE\\SOFTWARE\\Elipse Software\\E3\\E3 Server\\PingTimeout<\/p>\n<p>For this, using E3 Tweak, select <strong>REC<\/strong> item and then <strong>Define connection timeout<\/strong> subitem. On the right side, in the <strong>Enter time in ms for connection timeout<\/strong>: field type the number 0, which means the disabling of <em>ping<\/em> test between E3Server and E3Viewer.<\/p>\n<p><img loading=\"lazy\" title=\"\" src=\"http:\/\/kb.elipse.com.br\/images\/ID102\/Figure3.PNG\" alt=\"\" width=\"550\" height=\"345\" align=\"bottom\" border=\"0\" \/><br \/>\nFigure 3: E3 Tweak &#8211; Disabling ping test between E3Server and E3Viewer<\/p>\n<p>At last, you should disable the verification E3Server does for the existence of a connection with an E3Viewer.<\/p>\n<p>This test makes that if E3Server remains five seconds without receiving any communication of a client, it will force the license release of this client, closing the connection between them.<\/p>\n<p>Disabling this test makes E3Server not to try to release the licenses quickly, waiting for the time needed by the connection to close.<\/p>\n<p>For this, using E3 Tweak, select <strong>E3 Server<\/strong> item and then <strong>Configure license heartbeat<\/strong> subitem. On the right side, in <strong>Maximum waiting time in ms<\/strong>: field type the number 0, which means the disabling of the connection checking between E3Server and E3Viewer.<\/p>\n<p><img loading=\"lazy\" title=\"\" src=\"http:\/\/kb.elipse.com.br\/images\/ID102\/Figure4.PNG\" alt=\"\" width=\"550\" height=\"345\" align=\"bottom\" border=\"0\" \/><br \/>\nFigure 4: E3 Tweak &#8211; Disabling checking test between E3Server and E3Viewer<\/p>\n<p>After performing the procedures previously described on E3Server computer, it is enough to open the remote E3Viewer to check if the modifications were successful.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1) Introduction In some applications, where there is a need to access E3Server via a remote Viewer, and the network (be it Ethernet, Internet, etc.) between E3Server and E3Viewer is&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"categories":[767,768],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.8 - 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