{"id":3477,"date":"2019-03-25T17:44:28","date_gmt":"2019-03-25T20:44:28","guid":{"rendered":"http:\/\/xexeu.elipse.com.br\/pt\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/"},"modified":"2025-09-16T10:32:54","modified_gmt":"2025-09-16T13:32:54","slug":"kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens","status":"publish","type":"post","link":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/","title":{"rendered":"KB-36304: Message &#8220;Downloaded file is corrupted&#8221; is displayed when the WebViewer opens."},"content":{"rendered":"<div align=\"justify\">\n<p><b>Question:<\/b><\/p>\n<p>When I open the WebViewer, the message &#8220;<i>Downloaded file is corrupted<\/i>&#8221; is displayed. How can I work around this?<\/p>\n<p><b>Solution:<\/b><\/p>\n<p>To do so, follow these procedures, according to your browser:<\/p>\n<p><u><b>In Internet Explorer 7<\/b><\/u>:\u00a0 Open <b>Tools&#8211;Manage Complements&#8211;Enable or Disable Complements<\/b>. At <b>Show<\/b>, select <b>Complements that were used by Internet Explorer<\/b>. On the displayed list, select <b>E3DownloadCtrl Class<\/b> item and click <b>Exclude<\/b>. Click <b>OK<\/b>, restart your browser, and try to access the WebViewer.<\/p>\n<p><u><b>In\u00a0 Internet Explorer 8<\/b><\/u>: Open <b>Tools&#8211;Manage Complements<\/b>. At <b>Show<\/b>, select <b>All complements<\/b>. On the displayed list, right-click <b>E3DownloadCtrl Class<\/b> item, and then select <b>More Information<\/b>. On the next window, click <b>Remove<\/b>.<\/p>\n<p><em><strong data-start=\"38\" data-end=\"66\">Edge browser in IE mode:<\/strong><\/em> Click the three dots (\u2026) in the upper-right corner. Go to <strong data-start=\"125\" data-end=\"158\">More tools > Internet options<\/strong>, and in the window that opens, select the <strong data-start=\"201\" data-end=\"213\" data-is-only-node=\"\">Programs<\/strong> tab. Click <strong data-start=\"225\" data-end=\"243\">Manage Add-ons<\/strong> to enable, disable, or configure legacy IE add-ons.<\/p>\n<p>NOTES:<\/p>\n<ul>\n<li>The <b>E3DownloadCtrl Class<\/b> and <b>E3WebViewer Control <\/b>complements must be <b>enabled<\/b>.<\/li>\n<li>You may have to exclude the <b>E3webviewer-x86-ptb.exe<\/b> file from <i>C:\\Documents and Settings\\USER_NAME\\Local Settings\\Temp<\/i> or <i>C:\\Users\\USER_NAME\\AppData\\Local\\Temp<\/i> folder.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Question: When I open the WebViewer, the message &#8220;Downloaded file is corrupted&#8221; is displayed. How can I work around this? Solution: To do so, follow these procedures, according to your&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"categories":[768],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KB-36304: Message &quot;Downloaded file is corrupted&quot; is displayed when the WebViewer opens. - Elipse Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KB-36304: Message &quot;Downloaded file is corrupted&quot; is displayed when the WebViewer opens.\" \/>\n<meta property=\"og:description\" content=\"Question: When I open the WebViewer, the message &#8220;Downloaded file is corrupted&#8221; is displayed. How can I work around this? Solution: To do so, follow these procedures, according to your&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/\" \/>\n<meta property=\"og:site_name\" content=\"Elipse Knowledgebase\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/elipsesoftware\" \/>\n<meta property=\"article:published_time\" content=\"2019-03-25T20:44:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-16T13:32:54+00:00\" \/>\n<meta name=\"author\" content=\"Elipse Software\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elipse Software\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/\"},\"author\":{\"name\":\"Elipse Software\",\"@id\":\"https:\/\/kb.elipse.com.br\/#\/schema\/person\/def69ea453ea60b250497b89225a9f87\"},\"headline\":\"KB-36304: Message &#8220;Downloaded file is corrupted&#8221; is displayed when the WebViewer opens.\",\"datePublished\":\"2019-03-25T20:44:28+00:00\",\"dateModified\":\"2025-09-16T13:32:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/\"},\"wordCount\":356,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kb.elipse.com.br\/#organization\"},\"articleSection\":[\"WebViewer\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/\",\"url\":\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/\",\"name\":\"[:pt]KB-36304: Message \\\"Downloaded file is corrupted\\\" is displayed when the WebViewer opens.[:en]KB-36304: Message \\\"Downloaded file is corrupted\\\" is displayed when the WebViewer opens.[:] - Elipse Knowledgebase\",\"isPartOf\":{\"@id\":\"https:\/\/kb.elipse.com.br\/#website\"},\"datePublished\":\"2019-03-25T20:44:28+00:00\",\"dateModified\":\"2025-09-16T13:32:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/kb.elipse.com.br\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"KB-36304: Message &#8220;Downloaded file is corrupted&#8221; is displayed when the WebViewer opens.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/kb.elipse.com.br\/#website\",\"url\":\"https:\/\/kb.elipse.com.br\/\",\"name\":\"Elipse Knowledgebase\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/kb.elipse.com.br\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/kb.elipse.com.br\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/kb.elipse.com.br\/#organization\",\"name\":\"Elipse Software\",\"url\":\"https:\/\/kb.elipse.com.br\/\",\"sameAs\":[\"http:\/\/www.facebook.com\/elipsesoftware\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/kb.elipse.com.br\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/kb.elipse.com.br\/wp-content\/uploads\/2019\/05\/schererelipse-com-br\/logoElipse.png\",\"contentUrl\":\"https:\/\/kb.elipse.com.br\/wp-content\/uploads\/2019\/05\/schererelipse-com-br\/logoElipse.png\",\"width\":161,\"height\":58,\"caption\":\"Elipse Software\"},\"image\":{\"@id\":\"https:\/\/kb.elipse.com.br\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/kb.elipse.com.br\/#\/schema\/person\/def69ea453ea60b250497b89225a9f87\",\"name\":\"Elipse Software\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/kb.elipse.com.br\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ff1f7ec38f4687b06f6851d97b3cd2d0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ff1f7ec38f4687b06f6851d97b3cd2d0?s=96&d=mm&r=g\",\"caption\":\"Elipse Software\"},\"url\":\"https:\/\/kb.elipse.com.br\/en\/author\/webmasterelipse-com-br\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"KB-36304: Message \"Downloaded file is corrupted\" is displayed when the WebViewer opens. - Elipse Knowledgebase","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/","og_locale":"en_US","og_type":"article","og_title":"[:pt]KB-36304: Message \"Downloaded file is corrupted\" is displayed when the WebViewer opens.[:en]KB-36304: Message \"Downloaded file is corrupted\" is displayed when the WebViewer opens.[:] - Elipse Knowledgebase","og_description":"Question: When I open the WebViewer, the message &#8220;Downloaded file is corrupted&#8221; is displayed. How can I work around this? Solution: To do so, follow these procedures, according to your&hellip;","og_url":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/","og_site_name":"Elipse Knowledgebase","article_publisher":"http:\/\/www.facebook.com\/elipsesoftware","article_published_time":"2019-03-25T20:44:28+00:00","article_modified_time":"2025-09-16T13:32:54+00:00","author":"Elipse Software","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Elipse Software","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#article","isPartOf":{"@id":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/"},"author":{"name":"Elipse Software","@id":"https:\/\/kb.elipse.com.br\/#\/schema\/person\/def69ea453ea60b250497b89225a9f87"},"headline":"KB-36304: Message &#8220;Downloaded file is corrupted&#8221; is displayed when the WebViewer opens.","datePublished":"2019-03-25T20:44:28+00:00","dateModified":"2025-09-16T13:32:54+00:00","mainEntityOfPage":{"@id":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/"},"wordCount":356,"commentCount":0,"publisher":{"@id":"https:\/\/kb.elipse.com.br\/#organization"},"articleSection":["WebViewer"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/","url":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/","name":"[:pt]KB-36304: Message \"Downloaded file is corrupted\" is displayed when the WebViewer opens.[:en]KB-36304: Message \"Downloaded file is corrupted\" is displayed when the WebViewer opens.[:] - Elipse Knowledgebase","isPartOf":{"@id":"https:\/\/kb.elipse.com.br\/#website"},"datePublished":"2019-03-25T20:44:28+00:00","dateModified":"2025-09-16T13:32:54+00:00","breadcrumb":{"@id":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kb.elipse.com.br\/en\/kb36304-message-downloaded-file-is-corrupted-is-displayed-when-the-webviewer-opens\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/kb.elipse.com.br\/en\/"},{"@type":"ListItem","position":2,"name":"KB-36304: Message &#8220;Downloaded file is corrupted&#8221; is displayed when the WebViewer opens."}]},{"@type":"WebSite","@id":"https:\/\/kb.elipse.com.br\/#website","url":"https:\/\/kb.elipse.com.br\/","name":"Elipse Knowledgebase","description":"","publisher":{"@id":"https:\/\/kb.elipse.com.br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kb.elipse.com.br\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/kb.elipse.com.br\/#organization","name":"Elipse Software","url":"https:\/\/kb.elipse.com.br\/","sameAs":["http:\/\/www.facebook.com\/elipsesoftware"],"logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kb.elipse.com.br\/#\/schema\/logo\/image\/","url":"https:\/\/kb.elipse.com.br\/wp-content\/uploads\/2019\/05\/schererelipse-com-br\/logoElipse.png","contentUrl":"https:\/\/kb.elipse.com.br\/wp-content\/uploads\/2019\/05\/schererelipse-com-br\/logoElipse.png","width":161,"height":58,"caption":"Elipse Software"},"image":{"@id":"https:\/\/kb.elipse.com.br\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/kb.elipse.com.br\/#\/schema\/person\/def69ea453ea60b250497b89225a9f87","name":"Elipse Software","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kb.elipse.com.br\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ff1f7ec38f4687b06f6851d97b3cd2d0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ff1f7ec38f4687b06f6851d97b3cd2d0?s=96&d=mm&r=g","caption":"Elipse Software"},"url":"https:\/\/kb.elipse.com.br\/en\/author\/webmasterelipse-com-br\/"}]}},"_links":{"self":[{"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/posts\/3477"}],"collection":[{"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/comments?post=3477"}],"version-history":[{"count":3,"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/posts\/3477\/revisions"}],"predecessor-version":[{"id":17248,"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/posts\/3477\/revisions\/17248"}],"wp:attachment":[{"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/media?parent=3477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/categories?post=3477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kb.elipse.com.br\/en\/wp-json\/wp\/v2\/tags?post=3477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}