{"id":2917,"date":"2019-03-25T17:41:49","date_gmt":"2019-03-25T20:41:49","guid":{"rendered":"http:\/\/xexeu.elipse.com.br\/pt\/kb25551-value-in-actorid-field-in-the-occurrence-of-an-event-or-alarm\/"},"modified":"2020-06-29T14:10:31","modified_gmt":"2020-06-29T17:10:31","slug":"kb25551-value-in-actorid-field-in-the-occurrence-of-an-event-or-alarm","status":"publish","type":"post","link":"https:\/\/kb.elipse.com.br\/en\/kb25551-value-in-actorid-field-in-the-occurrence-of-an-event-or-alarm\/","title":{"rendered":"KB-25551: Value in ActorID field in the occurrence of an event or alarm."},"content":{"rendered":"<div style=\"text-align: justify;\" align=\"justify\"><span style=\"font-weight: bold;\">Question:<\/span><\/p>\n<p>Whenever there is an event, the Alarm Server&#8217;s <span style=\"font-weight: bold;\">ActorID <\/span>field displays <span style=\"font-family: Courier New; color: #000000;\">System<\/span>, but if there is an alarm instead, nothing is displayed in this field. Why does that happen?<\/p>\n<p><span style=\"font-weight: bold;\">Solution:<\/span><\/p>\n<p>In the occurrence of an event, <span style=\"font-weight: bold;\">ActorID <\/span>field displays <span style=\"font-family: Courier New; color: #000000;\">System <\/span>as default, because it does not need to be acknowledged by any user. On the other hand, when an alarm goes off, the field displays with the name of the user logged in (if acknowledged).<\/p>\n<p>The <b>ActorID <\/b>field identifies the username responsible for acknowledging the alarm. Therefore, it doens&#8217;t work on events (which need no acknowledgement), so it displays <span style=\"font-family: Courier New;\">System<\/span>.<br \/>\nIn alarms, this field is only filled in case of aknowledgement, so when the alarm is on, it will remain empty because no acknowledgement has taken place yet.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Question: Whenever there is an event, the Alarm Server&#8217;s ActorID field displays System, but if there is an alarm instead, nothing is displayed in this field. Why does that happen?&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"categories":[732],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KB-25551: Value in ActorID field in the occurrence of an event or alarm. - Elipse Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.elipse.com.br\/en\/kb25551-value-in-actorid-field-in-the-occurrence-of-an-event-or-alarm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KB-25551: Value in ActorID field in the occurrence of an event or alarm.\" \/>\n<meta property=\"og:description\" content=\"Question: Whenever there is an event, the Alarm Server&#8217;s ActorID field displays System, but if there is an alarm instead, nothing is displayed in this field. 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